Mercury Service Manager

Mercury Service Manager


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Mercury Service Manager is a self-contained, extensively featured and highly adaptable service management and control system designed to give your service-related business complete control over the life-cycle of service calls coming in to your business, in addition to the scheduling and management of an unlimited number of service engineers. Advanced features include the ability to efficiently organize and plot the customer visit order for each engineer on an integrated map (and print driving directions) thus saving fuel and time, integrated postcode lookup, export capability to accountancy systems such as Sage, single job per invoice or multiple job per invoice invoicing options, and if your engineers have laptop computers, they can review and complete jobs whilst out in the field, and synchronize those amendments back to the server when they next connect to the network (either directly, or indirectly using the Internet). 

Screenshots:  Click on any of the thumbnails below to expand the image

Mercury Service Manager contains an extensive list of features, for example:-

  • Easy-to-use intuitive UI (user interface) for fast data entry and navigation
  • Work on multiple jobs and customers simultaneously
  • Ability to customize job priorities, automatically flag overdue jobs
  • Powerful engineers' diaries and 'at-a-glance' rendering of engineers' daily or monthly work load
  • Plot and prioritize customer locations on a map for easy, cost-efficient route planning (new!)
  • Maintenance module allows for full customization by the user
  • Automatic or manual calculation of job charging rates and times (new!)
  • Take the database out on the road, and synchronize with the server when you return to the office (new!)
  • Combined Invoice module allows multiple jobs to be summarized onto a single invoice
  • Additional 'spare' fields available to record extra information
  • Capture, view and re-print customer and engineer signatures onto job sheets and invoices
  • Transmit and receive jobs to/from iPhone, Android and Windows-based PDA's and smartphones
  • Pop-up reminder service
  • Integrated contracts module and reports to track PPM visits
  • Automatic creation of contract jobs based upon items due for scheduled visit
  • Screen layouts configurable by the user including screen positioning, and column sequencing / sizing
  • Automatic and manual recording of history for precise job tracking
  • Document management capability to store contracts, images and other documents for customers
  • Comprehensive reports module, including job sheets, invoices and engineer allocation summaries
  • Send jobs to engineers or progress reports / invoices to customers via Email or SMS text messages
  • Option to print, view on-screen, or email reports directly to recipients
  • Additional custom-reports can be designed to meet your specific business requirements
  • Produce service labels (via Dymo® printers) to track items brought in for repair
  • Fully integrates with Mercury Stock Manager stock control software to control parts used on jobs
  • Export customer and job charging information to Sage® 50 Accounts
  • Optional postcode address lookup (requires low-cost subscription)
  • Unlimited standard software updates available for registered customers
  • Optional data conversion service available (where possible) to migrate from your existing service program
  • Fully compatible with Microsoft® Windows™ 32-bit and 64-bit operating systems
  • Scalable, from 1 to 100 workstations using ultra-fast Microsoft® SQL Databases

To see what new features have recently been added to Mercury Service Manager, click here.

System Requirements

We use the very latest Microsoft .NET software development tools therefore all software products developed by Hatchgate Software will run on client operating systems such as Microsoft Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10 (including 32-bit or 64-bit operating systems).

Minimum Recommended Specification:- Screen: Resolution of 1024x768 or higher, Operating System: Windows XP / Windows Vista / Windows 7 / Windows 8 / Windows 10 (32-bit and 64-bit versions), Internet access (for updates / maintenance), Email access (for full functionality)

For Mercury Service Manager and Mercury Stock Manager products:- Microsoft SQL Server 2008 or SQL Server 2012 (either full or 'Express' editions).  Note that you do NOT need to purchase SQL Server products as Microsoft supply a free version of SQL (called Express Edition) which is perfectly suited for use by small- to medium-sized companies, and can be installed on both pc's and server platforms.

For more information on Mercury Service Manager or any of our products or services, please click here.